ORDERS & SHIPPING
How can I contact you if I have a problem with my order?
We are a small business just launching our shopping experience. Please email us at firstname.lastname@example.org and we will responde within 48 hours.
May I cancel an order after it's been submitted?
Unfortunately, we cannot make changes or cancel an order after they have been submitted.
An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to email@example.com with your order number and we'll handle that for you.
How long will it take for my order to get to me?
Our signature tank is made to order and will take approximately 2-4 weeks to deliver.
How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
RETURNS & EXCHANGES
What is your return policy/exchange?
We hope that you love your product. All orders are final sale.
My item arrived damaged, what should I do?
Please send a photo to our Customer Experience Team at firstname.lastname@example.org and include your order number so we can take a closer look and help with a solution!